How to permanently delete your Standby Dental account and associated personal data · Last updated: 24 September 2026
Summary: You can delete your Standby Dental account at any time from inside the app, or by emailing us. Your profile, documents, messages and other personal data are erased within 30 days. Financial and shift records are kept for 6 years after the end of the financial year they relate to, because tax and company law require it, and are then permanently erased.
You will be signed out of every device the moment the deletion request is submitted. You can no longer sign in or reactivate the account once the request is made.
If you can no longer access the app (for example, you have lost your phone or forgotten your password), email us:
We will verify your identity and process the request within 30 days as required by UK GDPR.
The following personal data is permanently erased within 30 days of your request:
UK law requires us to keep some records even after you delete your account. These records are not anonymised: an invoice or payout record has to show who was paid, who paid, for which shift and how much, so it still identifies you. We keep only those fields, mark the records as restricted, use them for nothing except tax, accounting and legal claims, and erase them when the period below ends.
| Data type | Retention | Why |
|---|---|---|
| Completed shift bookings and timesheets (restricted) | 6 years after the end of the financial year | HMRC tax record requirement |
| Invoices and payout records (restricted) | 6 years after the end of the financial year | UK Companies Act & HMRC |
| Stripe transaction logs (held by Stripe) | Per Stripe's policy | Payment processor compliance |
| Crash logs and usage analytics | Up to 14 months | Service reliability and improvement. Usage analytics is only collected if you switched it on in Settings → Privacy |
| Backup snapshots | Up to 30 days | Disaster recovery (your data is purged from backups within this window) |
After the retention periods expire, all remaining records are permanently destroyed.
If you have outstanding payouts or open invoices, you will be asked to settle them before deletion can proceed. This protects both you and the other party to the booking.
You can also ask us to delete a specific subset of your data — for example, individual chat messages, an uploaded document you no longer need, or your stored bank details — without closing your whole account.
If you have any questions about the deletion process, or you believe your request has not been honoured:
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.