Delete Your Account

How to permanently delete your Standby Dental account and associated personal data · Last updated: 12 May 2026

Summary: You can delete your Standby Dental account at any time from inside the app, or by emailing us. Personal data is removed within 30 days. Financial records are retained for 6 years to comply with HMRC tax law, then permanently erased.

Option 1 — Delete from inside the app (recommended)

Open the Standby Dental app on your phone.
Tap the Profile tab.
Tap Settings → Privacy & Data.
Tap Delete my account.
Confirm by entering your password. Your account is disabled immediately and queued for permanent deletion.

You will be signed out of every device the moment the deletion request is submitted. You can no longer sign in or reactivate the account once the request is made.

Option 2 — Request deletion by email

If you can no longer access the app (for example, you have lost your phone or forgotten your password), email us:

Email: privacy@standbydental.com
Subject: Account deletion request
Include the email address associated with your account.

We will verify your identity and process the request within 30 days as required by UK GDPR.

What is deleted

The following personal data is permanently erased within 30 days of your request:

Your name, email address, phone number, and home address
Profile photo and verification documents (GDC card scan, DBS certificate, indemnity insurance, immunisation records)
Your saved bank account details (we instruct Stripe to close your Connect account in parallel)
Push notification tokens and device identifiers
Your account login credentials and authentication records
In-app chat messages you have sent
App settings, preferences, and saved searches

What is retained (and for how long)

UK law requires us to keep some records even after you delete your account. These records are anonymised — your name, contact details, and identifying information are stripped — but the underlying financial transactions are kept for tax and audit purposes.

Data type	Retention	Why
Shift bookings and timesheets (anonymised)	6 years	HMRC tax record requirement
Invoices and payout records (anonymised)	6 years	UK Companies Act & HMRC
Stripe transaction logs (held by Stripe)	Per Stripe's policy	Payment processor compliance
Crash logs and aggregated analytics	14 months	Service improvement (no personal identifiers)
Backup snapshots	Up to 30 days	Disaster recovery (your data is purged from backups within this window)

After the retention periods expire, all remaining records are permanently destroyed.

Before you delete

If you have outstanding payouts or open invoices, you will be asked to settle them before deletion can proceed. This protects both you and the other party to the booking.

Nurses: Make sure pending earnings have been paid out to your bank. Check the Earnings tab.
Practices: Make sure any outstanding monthly invoices are settled. Check the Invoices tab.

Request partial data deletion (without closing your account)

You can also ask us to delete a specific subset of your data — for example, individual chat messages, an uploaded document you no longer need, or your stored bank details — without closing your whole account.

In-app: Settings → Privacy & Data → Manage my data.
Email: privacy@standbydental.com

Questions or concerns

If you have any questions about the deletion process, or you believe your request has not been honoured:

Email: privacy@standbydental.com
Privacy policy: https://standbydental.web.app/privacy/

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.